Artificial intelligence (AI) is poised to significantly transform legal services, yet the focus remains on its implementation. Matthew Dunne, Katten’s senior innovation and data science manager, emphasizes the need to “focus on people and process” rather than solely on technology. The article outlines a framework for integrating AI into legal workflows, suggesting that firms should first establish their business strategy before selecting software solutions. It highlights the importance of identifying workflows with potential return on investment and navigating the build versus buy decision. The pilot phase is crucial, as it can fail without proper structure and support. Ultimately, the article advocates for a collaborative approach between clients and law firms to ensure that AI investments are grounded in empirical needs rather than theoretical assumptions.